Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as quickly as possible online via the Services Australia site.

To qualify for JSP a person need to:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be unemployed, and
– trying to find work and happy to take part in activities that increase their opportunities of finding a task, or
– unable to work, study or search for work due to medical condition, health problem or injury, or
– utilized or studying full time and are unable to undertake these due to a medical condition, illness or injury and work or research study to go back to

If the consumer has indicated they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours each week, but their income has actually lowered. See Rates and Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they need to supply their checking account balances, proof of earnings and employment separation details.

Customers can begin an early claim online. They will be able to complete Your personal information, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online up until within 14 days of being qualified for employment JSP. They will get a suggestion notice 14 days before the eligibility date.

A detained person might lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the client is certified however not payable when they claim.

Customers moving from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must produce a myGov account and link their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to start an online claim for JSP they should:

– indication in to myGov and gain access to their linked Centrelink online account
– guarantee their individual details are proper. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized question set as part of their online claim if they are:

– presently in invoice of an income assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their existing payment.

The job will enable the consumer to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients deemed not able or unsuitable to finish an online claim or candidates. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the client resides in a remote area and usually uses a representative, Remote Service Centre, or phone to do company and is not able or inappropriate to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote consumers.

The consumer must have:

– the remote sign revealing on the Customer Overview, or
– a residential address in a remote place

To inspect the address remains in a remote area:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decline the deal, employment a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of an individual, encourage the nominee to assist the person claim JSP utilizing the individual’s Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be sensible for a consumer to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia need to identify if they have actually minimized their work potential customers by moving to a new location.

If this is the case, the Service Officer should investigate a possible MALEP employment related exemption duration.

Unemployed due to a voluntary act or misconduct

If the customer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Workforce Australia or other expert supplier, will have an initial appointment booked throughout the Participation Interview. Attending this first supplier visit is understood as the job candidate’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will determine the start date of the job applicant’s income assistance payment. Note: this undergoes job hunters satisfying any waiting durations and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job applicants to the Workforce Australia online employment service. This excludes task hunters residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will automatically determine this and apply the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to consumers during their online claim. Employer details, name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the company within the claim. If a client confirms the company, as soon as on payment, employment STP pre-filled earnings will be presented to the customer when they report. If the client does not confirm the company, when on payment, the STP company might provide to the customer again when they report.